Everything You Want to Know, Right Here

Deployment of standard feature modules typically takes 4 to 6 weeks, covering the full process from requirements gathering and environment setup to system integration, testing, and go-live. For complex, custom-built systems, implementation generally takes 12 to 16 weeks. We use an agile, iterative project management approach and deliver tangible outputs at every stage, keeping the project transparent and under control so clients can track progress at any time.

Yes, we fully support private deployment. Clients can choose from multiple deployment models based on their needs, including on-premise, hybrid cloud, or public cloud. For clients in industries with strict compliance requirements, such as finance and healthcare, we strongly recommend on-premise or hybrid cloud options to ensure data stays entirely within the client's controlled environment.

Data security is a core commitment of ours. We use military-grade AES-256 encryption to protect all data, both in transit and at rest. Our systems are strictly compliant with applicable data protection and privacy regulations. In addition, enterprise clients can request an independent data compliance audit, for which we provide complete data-processing records and security reports for review.

We offer every prospective client a free 2-week proof of concept (POC). The POC is run against your real business scenarios and data, letting you directly validate the actual impact and business value of the AI solution before making a purchase decision. The entire process is risk-free and commitment-free — contact us to schedule your dedicated demo.

We take a multi-model approach, supporting integration with leading large language models, including GPT-4, Claude, and other top-tier models from around the world. We also offer a flexible model gateway architecture, allowing enterprise clients to seamlessly plug in their own privately trained models. Our engineering team recommends the optimal model combination for your specific use case, striking the best balance between performance and cost.

Our Enterprise plan is fully customizable on request. Based on your actual business scale, feature requirements, data volume, SLA needs, and deployment method, we'll design a tailored feature set and service package for you, along with transparent custom pricing. The Basic and Professional plans have fixed feature sets, though we're happy to discuss add-on modules available for separate purchase.

Support levels vary by plan:

Basic: Email support on business days, with a response guaranteed within 1 business day.
Professional: Dedicated technical support 7 days a week, 12 hours a day (9:00 AM–9:00 PM), available via phone, instant messaging, and ticketing system, with a response guaranteed within 4 hours.
Enterprise: A dedicated support team available 24/7, backed by a full SLA, with critical issues addressed within 30 minutes and a dedicated customer success manager following up.

We offer flexible contract terms, including monthly, quarterly, and annual billing. Monthly billing suits clients who want to try things out first; quarterly billing comes with a small discount; and annual billing offers even greater savings — contact our sales team for the latest discount rates. There's no mandatory lock-in period, and clients can adjust their plan at any time based on their business needs.

Getting started is simple — just three steps:

Step 1: Visit our Contact page and submit your basic information and business requirements (or call us directly at +86 400-888-8888).
Step 2: Our sales team will reach out within 1 business day to learn more about your use case and arrange a dedicated technical demo.
Step 3: Once both sides confirm the requirements, we'll kick off a free 2-week POC using your real data to validate the results, and move to a formal agreement once you're satisfied.